Company Overview:

Talwa HR Solutions is recruiting on behalf of one of its clients for the below position. Our client is a licensed financial institution regulated by the Central Bank of Liberia with operations spanning over 20 countries worldwide, including but not limited to Nigeria, Canada, and Sierra Leone.

Overview & Description:

The ideal candidate will be responsible for the overall business strategy, market growth, and operational success of the company’s operations in Liberia. He/she will oversee all aspects of the business, including remittance services, foreign exchange, payment solutions, agency banking, and compliance with financial regulations. The ideal candidate must have a strong background in fintech, banking, or sales and distribution within the financial services sector.

Responsibilities:

1. Business Development & Market Expansion:

• Develop and execute strategies to grow the business in remittance, payments, collections, and digital banking.
• Identify and establish partnerships with financial institutions, fintech firms, and regulatory bodies to drive business growth.
• Conduct market research to assess customer needs, competitive landscape, and emerging opportunities in Liberia.
• Develop and implement initiatives to increase customer acquisition, retention, and transaction volume.

2. Agency Network Development:

• Recruit, train, and manage a nationwide network of agents and financialservice providers.
• Ensure agents comply with the company’s standards, policies, and regulatory guidelines. 
• Expand the company’s footprint by onboarding new agents and strengthening partnerships with existing ones.

3. Operational Leadership 

• Oversee daily business operations, ensuring efficiency, productivity, and high service quality.
•  Implement and optimize operational policies, workflows, and financial controls.
• Work closely with internal teams to improve service delivery, transaction processing, and system reliability.

4. Regulatory Compliance & Risk Management

• Ensure full compliance with the Central Bank of Liberia’s regulations and industry standards.
• Monitor and mitigate financial risks, fraud, and regulatory challenges. Stay updated on changes in financial policies and implement necessary adjustments to maintain compliance.

5. Team Leadership & Organizational Development:

• Build, manage, and mentor a high-performing team across business development, operations, compliance, and customer service.
• Foster a culture of accountability, innovation, and excellence.
• Conduct training programs to enhance team skills and ensure alignment with company goals.

6. Stakeholder Engagement & Brand Representation:

• Build strong relationships with key stakeholders, including government agencies, regulators, banks, and fintech partners.
• Represent the company at industry events, conferences, and meetings to strengthen the company’s brand and market presence.

7. Data Analytics & Performance Monitoring:

• Track business performance metrics, market trends, and customer feedback.
• Provide regular reports to the executive team on business growth, operational challenges, and strategic recommendations.
• Use data-driven insights to refine business strategies and optimize decision-making.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field. MBA is an added advantage. 
• 10+ years of experience in fintech, banking, or sales & distribution, with about 5 of those years in a similar role or at a senior management level.
• Strong knowledge of the financial services industry and regulatory frameworks in Liberia.
• Proven experience in managing operations, business development, and agency networks.
• Exceptional leadership, negotiation, and stakeholder management skills.
• Strong analytical skills with a data-driven approach to decision-making.
• Experience in digital banking, fintech solutions, or cross-border payments is a plus.

Additional Information:

• Strategic Visionary: Ability to drive long-term business growth, market expansion, and innovation. 
• Exceptional Leadership: Skilled in managing cross-functional teams, motivating staff, and fostering a high-performance culture.
• Entrepreneurial Mindset: Ability to identify new opportunities, take calculated risks, and adapt strategies for business success.
• Strong Decision-Making: Ability to analyze complex situations, assess risks, and make data-driven decisions.
• Influence & Negotiation: Capable of building strong partnerships with regulators, financial institutions, and key stakeholders.
• Resilience & Adaptability: Thrives in fast-paced, high-pressure environments and can navigate regulatory and operational challenges.
• Ethical & Compliance-Oriented: Upholds the highest standards of integrity, regulatory compliance, and corporate governance.

Why Join Our Client’s Company?

• Opportunity to shape and lead operational excellence in a fast-growing fintech company.
• Work in an innovative and dynamic environment with global exposure.
• Be part of a company promoting financial inclusion in Liberia.

How to Apply:

Interested candidates are encouraged to submit their Resume and a Cover Letter.

                   Our Client is an Equal Opportunity Employer.

In the subject line, indicate “Country Manager.”

                      Only shortlisted candidates will be contacted.

                 Call # 0881736316 // 0775611704 for more information.

                                     Talwa HR Solutions

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