Overview & Description:

TALWA Group is seeking a highly organized and results-driven Operations & Performance Lead to strengthen execution, accountability and operational performance across its businesses.

The successful candidate will work closely with Group leadership and business teams to translate strategy and management decisions into measurable actions, monitor performance, solve operational problems, and ensure that agreed priorities are implemented.

This is not an administrative coordination position. We are looking for a strong operator who can organize people and processes, establish accountability, follow through on commitments, and drive results across multiple business activities.

Responsibilities:

• Coordinate implementation of Group and business operational priorities.
• Translate management decisions and strategic priorities into clear action plans.
• Establish and maintain business performance scorecards and KPIs.
• Monitor performance across the Group's businesses.
• Lead regular operations and performance-review meetings.
• Track management commitments, responsible persons, and deadlines.
• Identify operational bottlenecks and coordinate corrective actions.
• Improve operating processes and support development and implementation of SOPs.
• Strengthen accountability and reporting across teams.
• Coordinate cross-business activities and shared operational priorities.
• Monitor service-delivery standards and significant customer-service issues.
• Work closely with Finance on budgets, operating costs and expenditure control.
• Work with Business Development & Marketing to ensure operational readiness for new customers, contracts and initiatives.
• Analyze operational information and recommend performance improvements.
• Escalate significant performance, operational or implementation risks to management.
• Prepare concise weekly and monthly performance reports for Group leadership.
• Support business teams to improve productivity, efficiency, and execution.

Requirements:

• Bachelor's degree or equivalent in Business Administration, Management, Operations, Project Management, or a related field.
• At least 4 years of relevant professional experience, preferably including supervisory, operational, or project-management responsibility.
• Demonstrated experience coordinating teams, projects or business operations.
• Experience working across multiple projects, departments or business units is an advantage.

Additional Information:

Personal Attributes

We are particularly interested in someone who is:

• Highly structured and organized;
• Proactive and self-directed;
• Persistent about follow-up;
• Comfortable holding people accountable;
• Firm but professional;
• analytical and solution-oriented;
• calm under pressure;
• Able to prioritize competing demands;
• Comfortable addressing poor performance;
• Capable of working with limited supervision;
• Focused on outcomes rather than activity

What Success Looks Like

Within the first three months, the successful candidate should demonstrate:

• Clear operational accountability across the businesses;
• Functioning weekly performance reviews and scorecards;
• Improved completion of agreed management actions;
• Better coordination between teams and businesses;
• Measurable resolution of key operational bottlenecks;
• Improved management reporting; and
• Reduced dependence on the Group CEO for routine operational follow-up.

The Candidate We Want

We are not looking simply for someone who can prepare reports or attend meetings.

We want someone who naturally asks:

• What needs to be done?
• Who owns it?
• By when?
• What is preventing delivery?
• And what needs to happen next?

How to Apply:

    TALWA Group is an equal-opportunity employer.

       Only shortlisted candidates will be contacted.

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