Overview & Description:

Position Purpose

The Business Growth & Operations Lead is responsible for the day-to-day leadership, operational management, and commercial growth of Kids Dream Ice Cream (KDIC).

The role exists to transform business opportunities into sustainable revenue by strengthening daily operations, improving customer experience, increasing sales, introducing innovative products and services, and ensuring operational excellence across all business units.

Working closely with the Managing Partner, the Business Growth & Operations Lead serves as the operational leader of the business, ensuring that strategic priorities are translated into measurable business results while building a culture of accountability, innovation, and continuous improvement.

Responsibilities:

Key Result Areas

The success of this role will be measured across six key areas.

1. Business Growth & Revenue Generation: Lead initiatives that increase revenue, expand the customer base and improve profitability.

Responsibilities

• Develop and implement initiatives to increase daily, weekly and monthly sales.
• Identify and develop new revenue streams, including breakfast services, catering, institutional sales and school feeding programmes.
• Build relationships with schools, businesses and corporate clients to generate new business opportunities.
• Recommend and implement promotional campaigns and customer engagement activities.
• Monitor market trends and customer preferences and introduce new products and services accordingly.
• Drive sales performance across all business units.

2. Business Operations Leadership: Provide overall leadership and coordination of KDIC’s daily operations.

Responsibilities

• Plan, coordinate, and oversee the day-to-day operations of the business.
• Ensure efficient production of ice cream and other food products.
• Oversee café and food service operations.
• Coordinate the implementation and growth of the DreamBite School Feeding Programme.
• Ensure all business units operate efficiently and consistently.
• Improve operational systems, workflows and productivity.

 

3. Financial Performance & Cost Control: Support the financial sustainability of the business through sound operational controls.

Responsibilities

• Monitor daily sales performance and operational expenditures.
• Ensure proper accountability for cash, inventory, and company resources.
• Work with Finance to maintain accurate sales and stock records.
• Identify opportunities to reduce waste and improve profitability.
• Monitor product costs and recommend efficiency improvements.
• Prepare daily, weekly, and monthly business performance reports.

 

4. Customer Experience & Brand Growth: Strengthen customer satisfaction and enhance the Kids Dream Ice Cream brand.

Responsibilities

• Ensure excellent customer service across all customer touchpoints.
• Develop initiatives to improve customer retention and repeat business.
• Maintain high standards of food quality, hygiene and presentation.
• Respond promptly and professionally to customer concerns.
• Promote a customer-focused culture throughout the business.

5. Leadership & People Management: Lead, coach and develop operational teams to achieve business objectives.

Responsibilities

• Supervise operational and production staff.
• Prepare staff schedules and allocate responsibilities.
• Coach and mentor team members to improve performance.
• Build a culture of accountability, teamwork, and continuous improvement.
• Monitor staff performance and recommend appropriate corrective or developmental actions.

6. Innovation & Continuous Improvement: Promote a culture of innovation and business improvement.

Responsibilities

• Identify opportunities to improve products, services, and customer experience.
• Recommend new business initiatives and operational improvements.
• Pilot and evaluate new ideas to improve business performance.
• Support the implementation of technology and systems that improve efficiency.

Requirements:

Education

• Bachelor’s degree in Business Administration, Hospitality Management, Catering, Food Science, Marketing, Management, or a related field.
• Professional qualifications in hospitality, food production, or business management will be an added advantage.

Experience

• Minimum of three (3) years of progressive experience managing operations within a restaurant, café, cafeteria, catering company, hospitality business, or similar enterprise.
• Demonstrated experience leading teams and improving business performance.
• Experience in business growth, customer acquisition, or sales improvement will be a distinct advantage.

Competencies

The successful candidate should demonstrate:

Leadership

• Ability to lead teams and deliver results.
• Strong decision-making and problem-solving skills.

Business Acumen

• Strong understanding of business growth and profitability.
• Ability to identify commercial opportunities.

Operational Excellence

• Excellent planning and organizational skills.
• Ability to manage multiple operational activities simultaneously.

Financial Awareness

• Understanding of sales, inventory management, budgeting, and cost control.
• Ability to interpret operational and financial reports.

Digital Skills

• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to prepare reports and use digital tools to support business operations.

Personal Attributes

• Entrepreneurial mindset.
• High integrity and accountability.
• Strong communication and interpersonal skills.
• Results-oriented and proactive.
• Innovative and customer-focused.

Key Performance Indicators (KPIs)

Performance will be assessed against measurable business outcomes, including:

• Monthly sales growth.
• Revenue generated from new business initiatives.
• Gross profit improvement.
• Customer satisfaction and retention.
• Growth of the Dream Bite School Feeding Programme.
• Successful launch of new products or services.
• Inventory accuracy and reduction in wastage.
• Timely submission of operational reports.
• Staff productivity and performance.
• Compliance with food safety, hygiene and company standards.

Additional Information:

Key Performance Indicators (KPIs)

Performance will be assessed against measurable business outcomes, including:

• Monthly sales growth.
• Revenue generated from new business initiatives.
• Gross profit improvement.
• Customer satisfaction and retention.
• Growth of the Dream Bite School Feeding Programme.
• Successful launch of new products or services.
• Inventory accuracy and reduction in wastage.
• Timely submission of operational reports.
• Staff productivity and performance.
• Compliance with food safety, hygiene and company standards.

Working Relationships

Reports To: Managing Partner or her designate.

Supervises

• Production personnel
• Kitchen and food preparation staff
• Café/Canteen attendants
• Dream Bite operational staff
• Other operational personnel as assigned

How to Apply:

Interested candidates are encouraged to submit their resumes and cover letters detailing their qualifications.

We're an Equal Opportunity Employer.

               In the subject line, indicate “Business Growth & Operations Lead.”

           Only shortlisted candidates will be contacted.

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